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Madalyn's group processes insurance claims. The operational goals include processing 1 , 0 0 0 claims per week. Two of the employees in her group

Madalyn's group processes insurance claims. The operational goals include processing 1,000 claims per week. Two of the employees in her group retired last month, and the company has stated it will not be replacing them. Without them, her group won't be able to process more than 800 claims per week. The goal for Madalyn's group
is challenging, but not realistic
is not a key result area
is not specific and measurable
does not provide a specified time period
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