MANA 5320 1. What are the various leadership styles we discuss in our course? 2. Be able to read a description of an employee's leadership traits and identify which leadership style the employee is using. 3. What are the key defining characteristics of each leadership style? 4. Understand the characteristics of each theory of leadership and be able to match the leadership styles with its description. 5. How many steps of delegation are there and what are those steps? 6. When can a manager fail at delegation (at what stage)? 7. Be able to identify if and a how a manager may fail in their delegation duties. 8. What are interpersonal skills? 9. How do interpersonal skills assist employees in the workplace? 10. What are the strategies that can be used to improve your interpersonal skills? 11. What are some of the techniques managers can use when receiving feedback? 12. What are the various conflict resolution styles? 13. Be able to read a scenario and select the conflict resolution style used. 14. What is the group of people called that have a set of socially aversive personality traits that often have negative implications for interpersonal relationships and society more generally