Manage business risk

Questions are below case study

Case Study A - Health and safety regulations

You are the manager of a food retail superstore, and your health and safety officer has confirmed to you that two members of staff have not been using personal protective equipment (PPE) correctly in the warehouse. This includes non-compliance in the use of high visibility vests, gloves, safety boots, and hard hats.

The relevant policies and procedures within your organisation fall under the Model WHS Act, which has the main objective of providing a balanced and nationally consistent framework to secure the health and safety of workers. WWW.safeworkaustralia.gov.au

Warehouse hazards can include:

• Moving vehicles
• Falling heavy items
• Hazardous materials.

Case Study B - Risk assessment

Date of assessment: 30/11/20 Name of Health and safety representative: Alan Crabtree Overview - Retail convenience store

The store is a two-floor building with a stockroom located on the lower level and is situated within a busy city centre street. The company employs a total of 15 members of staff at this location and consists of one general manager, one assistant manager who both hold keys to the store, and 13 staff members who work in shift patterns.

The store is one of a national business franchise and follows the rules and regulations of their head office. Members of staff are given a full induction which includes a demonstration on health and safety procedures, and this is updated every 12 months with a refresher course consisting of a 10- minute video and an online quiz of 20 questions.

Risk assessment requirements Updates must be resolved and recorded within two months of a scheduled revisit to the premises. Findings

• There is minimal written health and safety procedure notices available within the store, apart from two located in the manager's office, which is out of view of staff members
• Staff were given full details of health and safety procedures on induction, and training had been given on lifting heavy goods and maintaining a clean and tidy stockroom
• Staff knew where to find information on health and safety in the manager's office
• Staff were spoken to on an individual basis and confirmed that they had been refreshed on

the importance of health and safety practices within the last six months

• The lift located within the premises has a maximum capacity of 10 people and was last maintained 14 months before the visit of the health and safety representative. The store manager confirmed there had been reports of lift breakdown on two occasions over three months. The breakdowns had been recorded in an incident book located in the manager's office, but there is no record of the measures taken to fix and maintain the lift issues
• A cleaner is employed to clean the shop floor area for two hours before the store opening, but there is no current schedule for the cleaning of the stockroom
• It was noted that in the stockroom that there was no evidence of available health and safety equipment such as gloves, hard hats, high visibility jackets, or lifting equipment, such as pallet trucks. Boxes were stacked very high, and some appeared to be unstable, and the cleanliness of the area had not been maintained to the required standards. Paperwork evidence of reports of mice seen in the stockroom on two separate occasions. No evidence available to confirm that these incidents had been followed up with pest control.

Activity 1A

Refer to Case Study A - Health and safety regulations

Based on the scenario, provide a brief outline on:

How you would manage the situation

The various ways you could reinforce the importance of PPE.

Activity 1B

Refer to Case Study B - Risk assessment

Take note of the assessment outcomes of the health and safety representative and explain two strengths and two weaknesses of the current arrangements within the store.

Activity 1C

This activity does not require observation. Refer to Case Study B- Risk assessment

Using the information in the case study, develop a report which documents the actions the manager must take to ensure they are complying with health and safety regulations. You must include the following points:

Procedures that are already successful

The actions required to comply with regulations

The allocated time to ensure work is completed.

Content must be accurate, concise, clear, and without spelling or grammatical errors.

Activity 1D

This activity does require observation.

This is a roleplay activity to be conducted in groups of three to four, with you playing the role of the manager and your peers playing the role of the relevant stakeholders.

Refer to your findings from Activity 1C and effectively communicate the actions you must carry out in order to meet the requirements of the health and safety representative.

You must cover the following points:

The necessity to ensure health and safety notices are clearly visible in all work areas

The requirement to clearly communicate that PPE will be available at all times within the store, including gloves and high visibility jackets

The requirement to clearly communicate that actions taken to resolve issues such as lift maintenance work will be recorded and filed safely on the premises

Must confirm that a cleaner will be employed to clean the stockroom area on a regular basis.