Management at Work During the COVID-19 pandemic, Michael Hansen, the CEO of Cengage, met with his employees every week. His message was straightforward the company wanted to keep employees safe, and it also wanted to keep the business safe. Keeping the business safe would require that employees change their behaviors because the world of higher education was changing rapidly. Hansen emphasized his expectations for the employees, managers, and the company repeatedly. What technique was he using to execute his strategy? Appropriate HR practices Visible leadership Candid communication Clear roles and accountability