Management at WorkYou are a member of a project team revising the Nvidia Corporation's ethics policy. The team has representatives from five divisions: Software Engineering, Graphic Design, Business Systems, Demand Planning, and Corporate Communications. You are the Corporate Communications representative and the team's leader. Audra, a member of the project team, suggests that the team review a new draft of the ethics policy. She says the policy will have positive effects on the team's performance and on the organization as a whole.

What is the most important message your colleague is trying to convey?

The other members of the team are ineffective.

She wants to present a new draft of the ethics policy.

She is concerned that her work isn't being valued.

What can you do to listen more effectively to your colleague?

Agree with her assessment.

Remain objective.

Prejudge her remarks.

Identify whether each of the following examples is characteristic of a good listener or a poor listener.

Example	Good Listener	Poor Listener
1.Mentally summarizes; weighs the evidence
2.Is stimulated by difficult material
3.Tunes out dry subjects
4.Tends to daydream

A neurologist needs to counsel a stroke victim and her husband about possible outcomes, treatment options, and lifestyle changes that may be necessary. The patient is located in rural Utah, and the neurologist is in Salt Lake City. What is the most appropriate way for the physician to communicate?

The doctor should use Intermountain Healthcare's extensive database to provide the patient and her husband with factsheets on her condition, links to websites for rehabilitation facilities, and contact information for support groups.

The doctor should talk to the patient and her husband through video conferencing so facial expressions can be read and understanding confirmed in real time.

The doctor should send a detailed email outlining the many options and considerations and inviting the patient and her husband to email him back with any questions.

The doctor should email the information to a local, non-specialist physician in the patient's hometown, and that doctor can communicate face-to-face with the patient and her husband.

According to the managers in the video, which of the following methods is Intermountain Healthcare using to promote strategic conversations in the organization?Check all that apply.

Using purpose-directed communication

Communicating across organizational boundaries

Using multiple channels of communication

Engaging in downward communication