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Management of the Agua Golf Pro Shop collects data on the number of dissatisfied customers for their visits using a survey of customers conducted soon
Management of the Agua Golf Pro Shop collects data on the number of dissatisfied customers for their visits using a survey of customers conducted soon after their golf rounds are completed. Customers respond to a single question indicating on a Yes/No scale whether they were satisfied or dissatisfied with their golf rounds. The data provided below (and provided in an Excel file:2022 M7 Quality Management Problem 5.xlsx
Week | Number Dissatisfied |
1 | 12 |
2 | 9 |
3 | 15 |
4 | 18 |
5 | 12 |
6 | 15 |
7 | 6 |
8 | 27 |
9 | 15 |
10 | 12 |
11 | 9 |
12 | 12 |
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