Management of your company has decided that a computerized control system is needed to make the

company more competitive. It is now scheduled for plant wide installation in a few months. The

purpose of the system is to facilitate planning and scheduling, improve material control, reduce

inventories, evaluate labor utilization and better control maintenance operations among others. The

introduction of the system will take a considerable amount of effort and work on the part of many

people. However, resistance of some employees to accept it has arisen. Even without understanding

the system, a few of the people seem to feel that in some way they will be hurt by it. Ashutosh

Pandey, Manger of the Engineering and Maintenance Department, comes to you to discuss the

problem. Well, Ashutosh, we should have the new system running in a couple of months if we

don't run into some major delays may be, but I have already got some problems in my department.

Two guys in the maintenance are really against it. Rajesh and Tarun never seem to miss an

opportunity to badmouth it. What worries me is that they they will talk about the computerized system

so much that others will begin to feel the same way about it. Is there anything we can do to counteract

that? While you can't stop them from griping and complaining, you may be able to reverse their

thinking if you handle them right. How would I do that? Ashutosh asks.

Questions:

Q.1 What will you suggest to the manager, Ashutosh, whose people are resisting a company-wide

procedure change?

Q.2 What specific guidelines will you suggest for opponent employees to reverse their thinking and to

seek their cooperation?