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Management: Operations/Production Management - Quality Management If quality is free, why do managers recognize that an improvement program needs investment? A B C D O

Management: Operations/Production Management - Quality Management If "quality is free", why do managers recognize that an improvement program needs investment? A B C D O Reductions in prevention and appraisal costs lag behind investment in prevention. Zero defects is not possible. There is an inevitable worsening of quality during periods of change. It is never free

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