Management wants to study the performance at a local Dairy King (DK) restaurant during its second shift, 11:00 am to 5:00 pm. The two main areas under study are: drive-thru and dine-in. The process at the drive-thru works as follows. Cars arrive and line up to place an order. It has been observed that the time between car arrivals is described based on the following table: Time Time between Arrivals at the drive-thru Time Time between Arrivals at the drive-thru 11am - 12pm Exp(2min) 2pm - 3pm Exp(5min) 12pm - 2 pm Exp(4min) 3pm - 5pm Exp(4min)