Manager's Hot Seat$$Individual Differences: Too Much Personality, Too Little Performance

How would you describe yourself? Are you outgoing? Aggressive? Sociable? Tense? Passive? Lazy? Confident? Whatever the combination of traits, they constitute your personality, which essentially describes the relatively stable set of traits that aids in explaining and predicting individual behavior. These traits determine how we interact with and react to various people and situations.

Riley and Trevon are not getting the job done, and their boss Claus has had enough. The colleagues have starkly different personalities, but what they share is a lack of performance. How does Claus handle the situation? How would you?

Click the $$ button to watch the video. Then, answer the questions that follow.