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Managers in the company must be able to add users to queues enabled for unified routing. You need to assign security roles to grant these
Managers in the company must be able to add users to queues enabled for unified routing.
You need to assign security roles to grant these privileges.
Which two security roles can you assign?
Basic User
Knowledge Manager
Omnichannel agent
Customer Service Scheduler
Customer Service Representative
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Databases And Information Systems 1 International Baltic Conference Dbandis 2020 Tallinn Estonia June 19 2020 Proceedings
Authors: Tarmo Robal ,Hele-Mai Haav ,Jaan Penjam ,Raimundas Matulevicius
1st Edition
303057671X, 978-3030576714
