Managers often concentrate their efforts on shared responsibilities among work teams. Organizations create team interdependence situations where one group's performance is contingent upon another group. An organization consisting of departments and divisions requires cooperation to be effective. Donna and Dick (with their branches) failed to cooperate with each other and were in open conflict. The dysfunctional nature of the conflict can be reduced with an emphasis on _____ and _____. communication, collaboration collaboration, cooperation compromise, obliging genuineness, collaboration a positive attitude, keeping calm