Managing capacity is not important in service businesses since, theoretically, service capacity is unlimited. True False Question 2 1pts Designing an actual service process is much more complex than merely outlining the service concept/vision and/or service strategy. True False Question 3 1pts A service strategy is an overall vision of a firm's service orientation and position. True False Question 4 1pts A well-stated service vision or concept articulates the final service benefits that a service organization proposes to deliver to its customers. True