Managing Conflict in Project Teams

There are ____________ kinds of potential conflict in any group activity.

____________ conflict deals with name-calling, finger-pointing, blaming, or back-stabbing.

According to Thomas and Kilman, there are _________ individual styles for dealing with conflict.

A ___________ style of dealing with conflict may be the most effective with very important issues.

Of the six effective strategies for managing team conflict that are presented, the last strategy deals with using ____________to help mediate conflict when an acceptable resolution cannot be reached.