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Manajemen Kualitas menjadi salah satu area yang sangat penting untuk dapat membuat perusahaan dapat bertahan dalam persaingan makin ketat. Berikut data PT. MAJU sebelum menerapkan

Manajemen Kualitas menjadi salah satu area yang sangat penting untuk dapat membuat perusahaan dapat bertahan dalam persaingan makin ketat.

Berikut data PT. MAJU sebelum menerapkan Total Quality Management (TQM) dan Setelah menerapkan TQM:

Sebelum TQM: Biaya kualitas total Rp 10 milyar,-, penjualan Rp 200 milyar,-

Setelah TQM : Biaya kualitas total Rp 15 milyar,-, penjualan Rp 250 milyar,-.

PERTANYAAN:

Apakah program TQM dapat dikatakan BERHASIL? Buat analisis untuk menjawab pertanyaan tsb!

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