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Manajemen layanan teknologi informasi 1. Jelaskan bagaimana manajemen insiden bekerja?Jelaskan setiap tahapan prosesnya! 2. Apa yang dimaksud dengan Service level Agreement? Berikan 2 contoh implementasi

Manajemen layanan teknologi informasi 1. Jelaskan bagaimana manajemen insiden bekerja?Jelaskan setiap tahapan prosesnya! 2. Apa yang dimaksud dengan Service level Agreement? Berikan 2 contoh implementasi SLA pada layanan UT ke mahasiswa 3. Apa perbedaan proactive and reactive problem management? Berikan ilustrasi dari masing masing konsep

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