MANCOSA HONORIS UNITED UNIVERSITIES MAIN PROJECT PROGRAMME Bachelor of Commerce in Information Technology Management MODULE Information Technology Management 2B Two (2) YEAR INTAKE TOTAL MARKS July 2020 Semester 2 60 Answer ALL Questions Question 1 (10 Marks) Technology is getting more intelligent on a daily basis. Many gadgets, home appliances, industrial and healthcare devices have become smart by getting connected to the internet with the help of loT technology. Based on the foregoing, discuss the advantages of modern technology Question 2 (10 Marks) Discuss the impact of technological change in the business environment. Question 3 (10 Marks) Discuss the concept of Information Technology (IT) service management and the various roles of the Information Technology (IT) service manager. Question 4 (10 Marks) Outline FIVE (5) points that business intelligence reveals to a business. Question 5 (8 Marks) Identify and describe the steps within the data mining process. Question 6 (12 Marks) Identify and describe the layers of security that an organization should have in place to protect its operations