Mandy is a labourer and Roni is the site manager. Whilst Roni is managing a site delivery, Mandy interrupts to clarify a job task. Mandy speaks minimal English and has trouble explaining what he needs, so this takes time. Roni snaps at Mandy because he is very busy with managing the site delivery. Mandy throws his hands in the air in frustration. Mandy is left feeling angry - he has not resolved his issue and felt his site manager Roni has not assisted him correctly. He asks another contractor to explain further. For the rest of the day, both workers are left frustrated and angry with each for the responses each received. Explain how you could use conflict resolution to assist both Mandy and Roni to resolve their differences