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Mangee Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and earning and

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Mangee Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and earning and growth Click the icon to view the specific objectives.) Click the icon to view KPIs and corresponding data) Read the requirement. Mangeo Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective: Objective KPI Financial Goal Achieved? Goal Actual Customer Choose from any drop-down list and then click Check Answer. Clear Al Check Answer part remaining - X i More Info Through its strategic management planning process, Mangee Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase Return on Investment (ROI). 2. Improve post-sales service. 3. Improve employee product knowledge. 4. Increase number of customers. 5. Develop new core products. 6. Increase market share. 7. Increase gross margin. 8. Improve employee job satisfaction. Print Done Mangee Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Mangee Corporation has collected for the past quarter. KPI Goal Hours of employee training provided Number of new core products ROI Employee turnover rate (# of employees leaving company/total # of employees) Gross margin growth percentage Market share percentage Average repair time (number of days) Number of customers 2,275 12.0 23% 9% 28% 20% 1.3 120,000 Actual 2,200 17 25% 5% 26% 18% 1.5 115,000 Print Done

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