Manufacturing businesses must incorporate their SCM partners into their daily operations if they want to achieve high performance in SCM. Therefore, inter channel management and the operational commitment of all supply chain participants are crucial for the success of SCM. Source:

Select any manufacturing company in South Africa and answer ALL the 5 questions:

QUESTION 4 (20Marks) After engaging with the relevant employees from the supply chain management department, you have identified that your manufacturing company has been experiencing challenges in rolling out a total quality management programme. As their supply chain managing director, elaborate on the various quality costs and discuss how a Total Quality Management Programme implementation can be used to enhance quality improvement to avoid these types of costs in the near future. Use relevant examples to justify your answer.