Many consumers rely on online product and service reviews when deciding whether to purchase a product OR do business with a company (e or break a business Customers can easily post their experiences (favorable or negative) to online sites such as Yelp for other customers to read. We see some guidelines on the Chap. 8-PP slide # 11 for writing online reviews and complaints For your initial discussion post, please answer the following questions regarding online reviews: Do you read online reviews to assist with your purchasing decisions? If so, do you use them for product purchases, restaurant visits, travel arrangements, or something else? If you do not use reviews, why not? Please explain Have you ever written a positive online review of a business or a product? If yes, what inspired you to write the review? If you have never written a positive review, why not? How about a negative review have you ever written one? If so, explain the experience and your decision to write a review about it. What was your motivation to do so. Lastly, if you were a business owner, would you monitor online reviews of your business/product? Please explain