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Marco and Cassidy work at a retail store. Both agree that the job is fun but that talking with customers who have complaints can be

Marco and Cassidy work at a retail store. Both agree that the job is fun but that talking with customers who have complaints can be draining. They decide that after one of them addresses a customer complaint, that person can spend half an hour in the back room checking inventory instead of staffing the front of the store. This scenario is an example of what? A. job rotation B. job elimination C. negative work ethic D. confidentiality

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