Maria Gonzales has been with your agency for nine months now and the relationship has always been good. Maria's managing agency agreement and communication schedule states that she must be contacted for all repairs and her repair limit was $500. Rabin, the new assistant property manager has received a request from Maria's tenant for a repair that will exceed the $500 limit. Without contacting the landlords, Rabin arranged for a tradesperson to complete the repair for $800. Maria is understandably upset as this has been not communicated to her. The landlord has also complained that her private number, not her mobile, was given out to the tenant in her property. On investigation, it was discovered that the tenant requested the landlord's phone number, which the receptionist provided. Maria is very angry with the agency and the service she has been provided and is thinking about terminating her agreement. Sarah Hampden, the licensee, wants to know how this situation happened and to implement strategies to prevent it from happening again. After reading the case study above, write responses to the following. 1. Identify and analyse two ethical and conduct standards that the agency has breached in not meeting Maria's expectations.