Marissa works for a local restaurant. Each time a customer reports a compliment to a manager about an employee, the employee receives a star pin to wear. What is the advantage of the "star pin" to the restaurant and Marissa? Multiple choice question. Customers will wait for a server who is wearing the star pin and avoid those who are not "starred." The star pin is a reward that reinforces the provision of excellent customer service and makes the employee feel recognized. The star pin allows employees to individualize their service. The star pin will help increase restaurant sales and will help Marissa make more tips, since it shows she knows what she is doing. Susie decided to try a weight-loss program by Extreme Fit Foods that promised she could lose 15 pounds her first week. Susie followed the guidelines exactly and only lost 1 pound the first week. She is planning on canceling her membership and telling her other friends not to try Extreme Fit Foods. What mistake did Extreme Fit Foods make? Multiple choice question. It needs to communicate accurate results information to meet customers' expectations. It needed to provide more support systems for the customers to meet