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Marketers believe that customer satisfaction results in more sales. However, as the segment of buyers gets larger, it becomes more heterogenous and dissatisfaction increases. The
Marketers believe that customer satisfaction results in more sales. However, as the segment of buyers gets larger, it becomes more heterogenous and dissatisfaction increases. The best advice to marketers is
a to continue to make the target market more heterogenous
b to serve a larger market share with more customer differences
c to resegment
d to please all customers with a single market offering
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