Marketing 2.01B Exit Ticket

1.Think about what you expect in terms of customer service. Where do your personalcustomer service expectations come from? (parents, friends, experience?)

2.What businesses are you loyal to because of the quality customer service you have received from them?

3.Describe a time when you have visited a business based on someone's recommendation. Did you agree with the recommendation? Why or why not?

4.Describe a time when you have experienced suggestion selling. Did you purchase the additional products?