Marley Company International (MCI) produces and sells window flower boxes to large home improvement stores, small hardware stores, and online. They currently sell a variety of different sizes of boxes. In addition, they offer customers the opportunity to purchase customized boxes, with size and color options, through online orders. Their business is seasonal with March through October being their busy season. Sales for the company have been growing which led them to the decision to build multiple warehouses to store their inventory. They are known for their quality and fast delivery and customers often choose MCI because of their niche in customizing boxes. Over the past 6 weeks, Manager Dave Smith has been receiving complaints from customers about long lead times and quality issues. He is currently quoting a one week delivery from order to delivery. He asked his production manager, Nancy, to examine the production process for one of their most popular garden boxes, the Rosebud, to determine how the process can be improved and how the customer service issues can be resolved. The Rosebud is a standard size flower box available only in black. This is an exclusive product sold only to their main customer, CME Homestore. The