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Marriot and AI Case Study Questions 1 . Should Marriott deploy customer - facing AI in key hotel brands present in the local Singapore market?

Marriot and AI Case Study Questions
1. Should Marriott deploy customer-facing AI in key hotel brands present in the local Singapore
market? Why or Why not? How can Marriott use front-facing AI to meet customers needs?
2. Which hotel brand/s in the Singapore market should Marriott deploy front-facing AI solutions
in? Why? What is the value proposition offered by each of the three AI solutions within each
hotel segment? Which front-facing AI solutions will fit with the chosen hotel brand/s and why?
3. What are some challenges and considerations that Marriott might face in deploying front-facing
AI in Singapore?

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