Marvelous Makeovers (MM) is a thriving upscale decor business, located in a neighbourhood known for its: rich history; numerous public events; vibrant downtown district; charming bed and breakfast options; and, tourism.

As MM grows, so does their number of employees. MM is finding it more difficult these days to attract a suitable applicant pool to fill vacant positions, as the business continues to expand.

The owners of MM have always maintained a clear vision of their company's future.They believe in their products and choose each piece of merchandise with care. Marvelous Makeovers encourages all employees to regard their customers as guests treated with care and consideration.

MM recognizes that they cannot expect their employees to treat their customers with care, if MM does not treat their employees with care. MM must adjust their current compensation and benefits strategy to align with their business strategy (mission, vision and values). Their compensation and benefits strategy must influence employees to embrace their high standards, stay with the company and to remain engaged. In addition, the strategy should address the challenges associated with attracting applicants and candidates with the right knowledge, skills, abilities and other attributes to help meet MM's business objectives.

Due business expansion (now almost the size of a city block and their recent 'on-line' launch) MM realizes it is more important than ever, to keep the firm specific knowledge within their organization. MM invests a great deal of time and money into onboarding and ongoing the training of their employees.

MM has decided it is time to align their compensation and benefits strategy with their workplace culture. A workplace culture that is currently employing five generations of employees in regular full-time and part-time, and casual (if, when and as needed) positions.

You are a Human Resource Consulting firm hired to create a compensation strategy, which aligns with the organizations' strategic goals. MM has provided you the company's vision, mission, and values and has left the development and planning to you.

COMPANY DETAILS:

Currently Marvelous Makeovers workforce design includes 27 jobs and 240 positions, as follows:

Shipper Maintenance Worker Storefront Manager

Receiver Janitor/Cleaner Head Floor Attendant

Purchaser PT Graphic Designer Merchandiser

Cashier PT Interior Designer Data Entry Clerk

Greeter Web Developer Administrative Assistant

Floor Attendant PT Marketing Specialist Operations Manager

Payroll Clerk Special Events Coordinator On-line Sales Support

Office Manager Delivery Driver CEO/Owners

Receptionist Head Cashier

Mission

Marvelous Makeovers sources only the best for those who view their home's contents as valued investments, not replaceable and disposable articles.

Vision

To share our quality housewares with the world, enhancing the home environment for those who appreciate the occasional top of the line purchase and for those who will not consider anything less.

Values

To make the world a more beautiful place, by providing useful-quality items that will stand the test of time, be pleasing to the eye and vended by people who care and are cared for.

Core Competencies

• Well-developed interpersonal skills, ensuring effective dealings with all levels of MM
• Highly developed judgement skills, proactively forming efficient solutions to challenges in a variety of work environments
• Superior customer service skills, maintaining consistently high service standards
• Ability to assist with identifying needs to completion of tasks
• Ability to clarify and prioritize issues, resulting in positive outcomes
• Ability to work as a team player, emphasizing individual growth, active involvement and increased team morale

Current Compensation System

• Hourly pay based on National Occupational Classification rates (lower end of scale)
• Benefits as required by the Province of Manitoba (EI, CPP, and Vacation Pay)
• Flexible hours

MM Survey Findings

"5 Generations in the Workplace - How to Make Spaces That Work." Sheehans Office Interiors, 26 Oct. 2019, www.sheehansoffice.com/spaces-that-work-across-generations/.

Assignment Requirements

1. Make a Employee Value Proposition for MM.

1. Describe the benefits that will apply to the entire workforce and those that will apply to specific workforce segmentations of MM. Explain your response.

1. What role will recognition play in MMs reward program? Provide at minimum four unique and innovative approaches MM can take to reward top performers (you may focus on specific positions or a 'one size fits all' approach). Ensure you consider the company's EVP, Mission, Vision and Values as you construct your response.

1. Base pay

Choose five positions of your choice, from MM's workforce. Make a base pay structure built on current market rates. List the jobs from lowest pay to highest pay.

Job Title	Minimum Pay	Midpoint Pay	Maximum Pay

5. Variable pay

Choose two different jobs from the first five you listed in question four.

1. List two forms of variable pay for both jobs.

Job Title	Variable Pay Method 1	Variable Pay Method 2

b) Provide a description of each variable pay method.

Job Title	Variable Pay Method 1
	Variable Pay Method 2
Job Title	Variable Pay Method 1
	Variable Pay Method 2

c) Explain how you will measure the employees' eligibility for each variable pay method.

6. Merit Pay

Imagine MM has an employee handbook that outlines key 'Moments that Matter'. Make a paragraph (we will pretend it is included in the 'handbook') that describes how employees of MM can become eligible for a merit increase.

7. Imagine you are meeting with the owners of MM to present your recommendations.

a) Make a ten-minute 'voiceover' PowerPoint presentation to highlight how the new Compensation and Benefits Strategy should result in a return on investment.

• Include specific examples of the compensation and benefits offered in the new program that will influence employees' behaviours.
• Explain "why" the new Compensation and Benefits program will influence MM's competitive position.

8. List the top five benefits MM will provide their employees. Explain why you chose those five (i.e., how they link to MM's workplace culture, how they will influence employees' behaviours and how they will improve retention).

9. List three nonmonetary awards you will introduce. Explain eligibility requirements (who and how), the purposes and how the awards are to be issued.

10. How will you evaluate the success of the new Compensation and Benefit's program? Ensure to explain the questions you will ask, how you will gather the answers/data and steps of your evaluation, in a logical sequence.