Marvin, a manager at XYZ Corporation, exhibits a lack of emotional intelligence in his interactions with his team members. He often dismisses his team members' personal issues and feelings, focusing solely on work-related matters. When an employee expresses concerns or stress about personal problems, Marvin responds with impatience and advises them to "leave their personal problems at home." As a result, employees feel unsupported and undervalued. Also, he frequently communicates in a blunt and abrasive manner. He provides feedback without considering the emotional impact on his team members. Consequently, employees are reluctant to share ideas or voice concerns, leading to a decline in innovation and teamwork. 7. Explain the concept of emotional intelligence 8. Recommend TWO (2) things that the Corporation can do to help Marvin develop emotional intelligence, thereby creating a positive workplace culture, which would enhance employee engagement, and improving overall organizational performance. (5 marks) (3 marks)

Marvin, a manager at XYZ Corporation, exhibits a lack of emotional intelligence in his interactions with his team members. He often dismisses his team members' personal issues and feelings, focusing solely on work-related matters. When an employee expresses concerns or stress about personal problems, Marvin responds with impatience and advises them to "leave their personal problems at home." As a result, employees feel unsupported and undervalued. Also, he frequently communicates in a blunt and abrasive manner. He provides feedback without considering the emotional impact on his team members. Consequently, employees are reluctant to share ideas or voice concerns, leading to a decline in innovation and teamwork. 7. Explain the concept of emotional intelligence (3 marks) 8. Recommend TWO (2) things that the Corporation can do to help Marvin develop emotional intelligence, thereby creating a positive workplace culture, which would enhance employee engagement, and improving overall organizational performance