Mary is the health manager for a non-governmental organisation (NGO) serving two large refugee camps in Tanzania. She has overall responsibility for the provision of health services in these camps. We asked her to write down all the activities that make up her job.

Mary's job as a health manager includes:

"Supervising six programme managers; receiving, checking, interpreting and acting upon health statistical reports; writing reports to donors; managing the health programme budget; preparing the budget for the following year; planning new projects; preparing project proposals; arguing for resources for health; preparing orders for drugs and equipment; finding and contacting suppliers; keeping track of orders; checking the quality of newly arrived stock; approving distribution of drugs and equipment; getting equipment fixed; supervision of the medical stores; organising a transport schedule; getting approval for transport usage by the health team; approving leave requests; arranging referrals; determining staffing needs; recruiting and hiring staff; disciplining and firing staff; sorting out conflict among staff; designing a new medical stores complex and new camp hospital; supervising staff development and training opportunities; establishing a medical library; contingency planning; arranging for transport of bodies; arranging burials; buying shrouds; managing a blood bank; organising work schedules; sweeping the floor; tidying the office; cleaning refrigerators; fixing computer printers; listening to complaints; liaising with donors and other organisations; representing the NGO at community meetings; helping researchers; taking care of visitors; running staff meetings; responding to staff requests and problems."

Mary's job is challenging. It consists of many varied activities, ranging from large tasks with a high level of responsibility to duties that are small and uninteresting but nevertheless essential to the smooth functioning of the programme.

ASSIGNMENT :

Using Mary's job as an example, make a list of all the management activities or tasks that make up your job. Please adopt ONE management theory/model to support your writing, such as Mintzberg.