Mary is the manager in a service for people with disabilities. Mary discovers some staff are not washing their hands when serving medication and food. She discovers disposable gloves aren't worn often enough. Mary checks the storage room and discovers it's dirty and disorganised. The kitchen is dirty too with mouse faeces and unwashed utensils. Mary uses the hierarchy of control method to manage these hazards and risks. She has the storage areas cleaned and reorganised, disposes of opened and out of date products, reorders new products including disposable gloves, contracts pest control professionals, develops checklists and procedures to monitor and record product usage/storage. She also organises training for the work team. Complete three Risk/Hazard forms based on the case study of Mary with these headings: Risk/Hazard (What is the risk/hazard identified?), Risk Rating (What is the rating of the risk/hazard identified?), Hierarchy of control (What level of control is required for this risk/hazard?), Implementation (How will this be executed? What is the process?), Monitor/Evaluation (how will the manager monitor/evaluate)