Maryann is implementing a new release of information $($ROI$)$ tracking system for her ROI clerks to utilize. She met with the vendor and the contract is pending until the legal department provides its final stamp of approval. Maryann is wondering what she should do next to introduce the process changes that need to take place and how she is going to manage the whole process. Maryann needs to develop a strong $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ plan in order for this process to be accepted by the HIM staff and for the entire project to be adopted smoothly.

Negotiation

Collaboration

Conflict management

Change management