Match each description with the appropriate term. This is the situation: A complex piece of equipment is malfunctioning and several employees are trying to resolve it. Decide which actions represent an expert and which are the steps taken by someone without expertise (a novice). Group of answer choices Follows the recommended steps in the manual. novice Dives right in to try to find the problem. expert Has a deep understanding of the situation and the various factors influencing it. novice Could take the equipment apart and put it back together again . . . with his eyes closed. novice Takes time to consider the situation thoroughly before beginning. expert