Match each of the five dimensions of service quality (on the left) with its definition (on the right). Reliability Reliability drop zone empty. Responsiveness Responsiveness drop zone empty. Assurance Assurance drop zone empty. Empathy Empathy drop zone empty. Tangibles Tangibles drop zone empty. Ability to perform the service dependably and accurately Willingness to help customers and provide prompt service Knowledge and courtesy by employees and their ability to convey trust and confidence Caring, individualized attention provided to customers Appearance of physical facilities, equipment, personnel, and communication materials