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Match each of the following cost items with the value chain business function where you would expect the cost to be incurred: Cost Item Business

Match each of the following cost items with the value chain business function where you would expect the cost to be incurred:

Cost Item Business Function
1. Labor time to repair products under warranty
2. Radio commercials
3. Labor costs of delivering customer orders
4. Testing of competitors product
5. Direct manufacturing labor costs
6. Development of order tracking system for online sales
7. Design cost of new product brochures
8. Hours spent designing childproof bottles
9. Training costs for representatives to staff the customer call center
10. Installation of robotics equipment in manufacturing plant

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