Match each of the following cost items with the value chain business function where you would expect the cost to be incurred:

1. Labor time to repair products under warranty

2. Radio Commercials

3. Labor costs of delivering customer orders

4. Testing of competitors product

5. Direct Manufacturing

6. Development of order tracking system for online sales

7. Design Cost of new product brochures

8. Hours spent designing childproof bottles

9. Training cost for representatives to staff the customer call center

10. Installation of robotics equipment in manufacturing plant

Answer options: Customer service, Design, Distribution, Marketing, Research and Development, Production