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Match each type of service gap with its respective explanation. - Understanding the Customer - Service Design - Service Delivery - Communication - Customer Experience
Match each type of service gap with its respective explanation. - Understanding the Customer - Service Design - Service Delivery - Communication - Customer Experience A. Gap between the service a company tells customers it provides and the service actually received B. Gap between what level of service management expects from staff and what type of service customers actually receive C. Gap between management's perception of quality service and the actual design of that service D. Gap between the level of service customers expect and the level they perceived they received E. Gap between what customers expect and what management thinks they want
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