match objectives to the appropriate perspective.

Perspectives

1. Financial 2. Customer 3. Internal Processes 4. Learning and Growth

Objectives

a. Improve customer loyalty

b. Increase in employee training

c. Generate revenue growth

d. Maximize operational effectiveness

e. Identify cost savings

f. Generate budget efficiencies

g. Modernize technology infrastructure

h. Expand customer base

i. Improve internal communications

j. Exceed environmental regulatory standards