Match the correct term with its definition. - Product view - Process view - Market segmentation - Cross training - Fringe benefits - Supervision - Ethics - Moments of truth - Informal group - Formal leader A. Compensation for an employee not based by wages B. Guest-server interaction of service C. Moral principles D. Legally in charge E. Contolling tasks that make up service F. Encounters between a hospitality organization and a guest G. To oversee H. Designed to serve a group of potential customers that share characteristics I. When someone is versed in many jobs J. Social organization through social process