Match the sources of adequate service expectations (in the left column) with examples of those sources (in the right column). Drag and drop application. Perceived service alternatives Perceived service alternatives drop zone empty. Uncontrollable situational factors Uncontrollable situational factors drop zone empty. Predicted service Predicted service drop zone empty. People in a small village are tolerant of the service performance of the buses that operate in the village because there are few other modes of transport. Guests staying at a hotel on New Year's Eve expect service to be slower than usual because the hotel is fully booked and the staff are very busy. When a storm destroys telephone lines in a town, the residents of the town understand that telephone services will be affected and that the service provider is not responsible