match to the correct terms words are Procedures, Reciprocity, policy, cross-functional sourcing teams,, and relationship management (RM) skills All the directives, both explicit and implied, that designate the aims and ends of an organization and the appropriate means used in their accomplishment Personnel from different functions and suppliers brought together to achieve supply management or supply chain-related tasks Operating instructions detailing functional duties or tasks, and a procedure manual is really a how-to manual When suppliers are pressured to purchase the buyer's products or services as a condition of securing a purchase contract The ability to act ethically, listen effectively, communicate, and use creative problem solving.