Matilda, an employee, received an e-mail from an angry client about a certain product. Although it was not Matilda's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. In this case, which of the following is true of Matilda's company? Reviews are not held periodically. O Employees are unclear about what needs to be achieved. "Shoot the Messenger" management exists, implying a lack of control. The firm's expectations are not established in writing. Question 4 2 pts Richard, a manager, has just received some bad news from his foreign counterpart about an ongoing negotiation. He is disturbed and is thinking of ways to control the damage. At the same time, a subordinate walks into his office and asks for an extended leave due to a family emergency. Richard refuses to grant leave despite it being an emergency situation. In this scenario, Richard's disturbed mood is representative of _ in the communication process between himself and his subordinate. perception biases a language barrier ambiguity O noise 2 pts Question 5 During the stage, group members attempt to lay the ground rules for what types of behavior are acceptable. O storming forming performing norming zoom