Max is a young man living in a youth hostel. He is not happy with his case worker visiting on Thursday afternoons because he wants to go footy training at this time. He doesn't know how to raise it with his case worker who is very busy and says she is only able to visit Thursdays when she is in the area. Max takes part in a focus group, which has been set up by a project worker to gain feedback about the hostel program, where he raises the issue of the clash. 1. What are two processes that could have been put in place for Max to act earlier? 2. How could Max's issue get included in management processes? 3.How could the program be modified to meets Max's needs? Provide two suggestions.