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Measurement of service quality problems isamajorconcernareafor all service enterprises e.g. The Rideau Transit Group LRT - Line1 - the train service that runsin Ottawa .

Measurement of service quality problems isamajorconcernareafor all service enterprises e.g. The Rideau Transit Group LRT - Line1 - the train service that runsin

Ottawa . What are the tools to analyse and address service quality problems?Explain

the tools specifying suitability ofuseof each of the toolsinaholistic serviceenvironmentinthecontextof LRT -Line1.

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