Measurement

This is section 8 in your written report. You are creating a customer mapping journey in your report on ROGERS CANADA and implementing some measures to enhance the customer service more qualitatively either for wifi, phone calls, service, or the offers. now answer the following questions :

How will you measure the intended experience that you are implementing?

Why did you choose the metric that you are recommending?

Who should ensure the accountability of the closed-loop process?

What open-ended questions and perception metrics would you ask to support the critical measurement.