Measures

of Internal Business Process Performance

Pumpkin

Corporation keeps careful track of the time required to fill orders. Data concerning a

particular order appear below:

Hours

Wait time

20.6

Process time

1.9

Inspection time

0.1

Move time

2.7

Queue time

4.8

INSTRUCTIONS:

(Show your work)

1) Which of the above items are value

-

added

-

activities?

2) Compute the throughput time in hours.

3) Compute the delivery cycle time in hours.

4) Compute the manufacturing cycle efficiency

(MCE).

5) Name one idea you have to improve the companys MCE