MEDIATION ROLE PLAYHAIR SALON DISPUTE

SALON OWNER

You are the owner of a beauty salon that has recently opened in downtown Toronto. You have been very fortunatethe salon has had rave reviews and the local buzz is that it is the place to go for "anyone who is anyone." When celebrities come to town, your salon is their first pick!

A recent customer is threatening to sue the salon for thousands of dollars. He/she claims that the salon has seriously damaged his/her hair. You don't know how this is possible. There have been no other complaints, your staff are highly trained, and you use only the highest-quality products. However, you agreed to attend a mediation session because you know that a legal action would bring unwanted attention to the salon and could damage its stellar reputation.

You are curious about the type of damage that the customer has suffered and you will consider compensating him/her is some way. However, despite your recent success with the salon, you are a little short on moneyit is expensive to start a business, and most of your income is tied up with operating expenses and new business loans.

so during this mediation you are to have find a way to resolve this dispute dispute been short of money.