MedTech, Inc. manufactures diagnostic testing equipment used in hospitals. The company practices JIT production management and has a state-of-the-art manufacturing system, including an FMS and an AMHS. The following nonfinancial data were collected biweekly in the Harrisburg plant during the first quarter of the current year. 6 1.1 Biweekly Measurement Period 12345 1.5 1.3 1.3 1.2 1.2 3 96% 96% 97% 7 3 96% NAMN 10 Cycle time (days) Number of defective finished products Manufacturing - cycle efficiency Customer complaints Unresolved complaints Products returned Warranty claims In-process products rejected Aggregate productivity Number of units produced per day per employee Percentage of on-time deliveries Percentage of orders filled Inventory value/ sales revenue Machine downtime (minutes) Bottleneck machine downtime (minutes) Overtime (minutes) per employee Average setup time (minutes) 1.5 410 94% 100% 2% 80 25 1.5 405 95% 100% 2% 80 1.5 412 95% 100% 2% 120 15 0 115 1.5 415 97% 98% 1.5% 80 1.4 415 100% 100% 2% 70 60 20 108 10 1.5 420 100% 100% 1.5% 75 20 20 10 112 10 101 120 120 Required: For each nonfinancial performance measure, indicate the areas of manufacturing performance involved. Some measures may relate to more than one area. Area of Manufacturing Performance Production processing and productivity Cycle time (days) Number of defective finished products Manufacturing-cycle efficiency Customer complaints Unresolved complaints Products returned Warranty claims In-process products rejected Aggregate productivity Number of units produced per day per employee Percentage of on-time deliveries Percentage of orders filled Inventory value/sales revenue Machine downtime (minutes) Bottleneck machine downtime (minutes) Overtime (minutes) per employee Average setup time (minutes)