MedTech, Inc., manufactures diagnostic testing equipment used in hospitals. The company practices JIT production management and has a state-of-the-art manufacturing system, including an FMS and an AMHS. The following non financial data were collected biweekly in the Harrisburg plant during the first quarter of the current year. 6 1.1 3 96% 8 1 1.5 4 94% 6 2 3 3 2 5 1.5 410 94% 100% 2% 1 @ Cycle time (days) Number of defective finished products Manufacturing-cycle efficiency Customer complaints Unresolved complaints Products returned Warranty claims In-process products rejected Aggregate productivity Units produced, per day per employee Percentage of on-time deliveries Percentage of orders filled Inventory value/sales revenue Machine downtime (min.) Bottleneck machine downtime (min.) Overtime (min.) per employee Average setup time (min.) Biweekly Measurement Period 2 3 4 5 1.3 1.3 1.2 1.2 4 3 4 3 94% 96% 96% 97% 7 6 5 7 1 @ 3 3. 2 2 1 1 2 2 @ 1 5 7 9 10 1.5 1.5 1.5 1.4 405 412 415 415 95% 95% 97% 100% 100% 100% 98% 100% 2% 2% 1.5% 2% 120 80 70 20 15 60 @ 10 20 120 115 112 108 10 1.5 420 100% 100% 1.5% 75 10 10 101 80 25 20 120 Required: For each non financial performance measure, indicate the areas of manufacturing performance involved. Some measures may relate to more than one area. Area of Manufacturing Performance Cycle time (days) Number of defective finished products Manufacturing-cycle efficiency Customer complaints Unresolved complaints Products returned Warranty claims In-process products rejected Aggregate productivity Required: For each nonfinancial performance measure, indicate the areas of manufacturing performance involved. Some measures may more than one area Area of Manufacturing Performance Cycle time (days) Number of defective finished products Manufacturing-cycle efficiency Customer complaints Unresolved complaints Products returned Warranty claims In-process products rejected Aggregate productivity Units produced, per day per employee Percentage of on-time deliveries Percentage of orders filled Inventory value/sales revenue Machine downtime (minutes) Bottleneck machine downtime (minutes) Overtime (minutes) per employee Average setup time (minutes)